Refund & Cancellation Policy

Refinox Car Wash – Jeddah

1. Booking Confirmation

All services at Refinox Car Wash are offered through pre-scheduled time slots.
A booking is confirmed only after successful online payment and receipt of confirmation via SMS/WhatsApp.

2. Cancellation by Customer

Customers may cancel their booking up to 1 hour before the scheduled time.

If cancelled within the allowed time:

• The full amount will be refunded to the original payment method.
• Refunds are processed within 24–48 hours depending on the bank/payment provider.

3. Late Arrival / No-Show

To ensure smooth operations:

• Customers must arrive at least 5 minutes before the booked slot.
• A grace period of 10 minutes is allowed.
• After this time, the booking is automatically cancelled and marked as a No-Show.

In such cases, the amount may not be refundable, as the service slot was reserved and blocked.

Repeated no-shows (5 consecutive missed bookings) may result in temporary suspension of booking privileges.

4. Rescheduling by Refinox

Refinox Car Wash reserves the right to reschedule bookings due to:

• Equipment or technical issues
• Weather conditions
• Operational constraints or high demand

In such cases, customers may:

• Accept a new time slot, or
• Request a full refund.

5. Refund Processing

Approved refunds:

• Are issued only to the original payment method.
• Cannot be transferred to another account.
• May take 3–7 working days to reflect depending on the customer’s bank/payment provider.

6. Non-Refundable Situations

Refunds will not be applicable where:

• Customer fails to arrive within the allowed grace period.
• Incorrect booking details were entered by the customer.
• Service refusal due to vehicle condition unsuitable for washing.

7. Contact for Refund Requests

Refund or cancellation requests must be submitted through: email at cancel@refinoxcarwash.com

Privacy Policy

Refinox Car Wash – Jeddah

Refinox Car Wash respects your privacy and is committed to protecting your personal information in accordance with applicable Saudi data protection regulations.

1. Information We Collect

When you make a booking, we may collect:

• Full Name
• Mobile Phone Number
• Vehicle Registration Number
• Vehicle Type
• Appointment Details

This information is required strictly for service delivery and booking management.

2. How We Use Your Information

Your data is used only for:

• Scheduling and managing bookings
• Sending confirmations and reminders (SMS/WhatsApp)
• Customer service communication
• Processing payments securely
• Improving service quality

We do not sell, rent, or share customer information with third parties for marketing purposes.

3. Payment Security

All payments are processed via secure, certified Saudi payment gateways (e.g., Moyasar).

Refinox Car Wash:

• Does not store card details
• Does not have access to financial information
• Relies on PCI-DSS compliant payment providers.

4. Data Protection

We implement appropriate technical and organizational safeguards to protect personal data against:

• Unauthorized access
• Misuse
• Loss or disclosure

5. Data Retention

Customer data is retained only as long as necessary for:

• Operational records
• Legal or regulatory compliance
• Service history support

6. Your Rights

Customers may request:

• Access to their stored data
• Correction of inaccurate details
• Deletion of personal information (where legally permissible)

Requests may be sent to: refinoxjeddah@gmail.com

7. Cookies & Website Usage

Our website may use basic cookies to:

• Improve booking functionality
• Enhance user experience
• Monitor system performance

No personal financial data is stored in cookies.

8. Policy Updates

Refinox Car Wash may update this Privacy Policy when required by law or operational changes. Updates will be published on this page.

Terms & Conditions

Refinox Car Wash – Jeddah

Last Updated: 24/02/2026

Welcome to Refinox Car Wash. By using our website, booking services, or making payments online, you agree to the following Terms & Conditions.

1. Service Overview

Refinox Car Wash provides professional vehicle cleaning services through an online slot-based booking system designed for fast and efficient service.

All services are subject to availability, operational capacity, and vehicle condition.

2. Booking Process

To secure a service appointment, customers must:

1. Select the desired service.
2. Choose an available time slot.
3. Provide accurate contact and vehicle details.
4. Complete advance online payment.

A booking is considered confirmed only after successful payment and confirmation notification.

3. Time Slot Policy

• Each appointment is allocated a 20-minute service slot.
• Customers must arrive at least 5 minutes before the scheduled time.
• A grace period of 10 minutes is allowed for late arrival.

Failure to arrive within this period may result in automatic cancellation of the booking.

4. Payments

• Advance online payment is mandatory to confirm all bookings.
• Payments are processed securely through certified Saudi payment gateways.
• Refinox does not store or access customer card details.

5. Cancellations & Refunds

Customers may cancel bookings at least 1 hour before the scheduled time to receive a full refund.

Refunds:

• Are issued to the original payment method.
• Are processed within 24–48 hours (bank processing times may vary).

Missed appointments or late arrivals beyond the grace period may not qualify for refunds.

For full details, please refer to our Refund Policy page.

6. Rescheduling & Service Delays

Refinox reserves the right to reschedule or delay services due to:

• Equipment or operational issues
• Weather conditions
• Unexpected high demand

In such cases, customers may accept a new appointment or request a refund.

7. Customer Responsibilities

Customers agree to:

• Provide accurate booking information.
• Arrive on time for scheduled services.
• Ensure the vehicle is accessible and safe to clean.
• Remove personal valuables before service.

Refinox is not responsible for loss of personal belongings left inside vehicles.

8. Refusal of Service

Refinox reserves the right to refuse or modify services if:

• The vehicle condition poses safety or operational risks.
• The booking information is incorrect or misleading.
• The customer fails to comply with operational guidelines.

9. Booking Restrictions

Repeated no-shows or misuse of the booking system may result in temporary suspension of booking privileges.

10. Website Usage

All website content, branding, and materials are the property of Refinox Car Wash.
Unauthorized reproduction or misuse is prohibited.

11. Limitation of Liability

While we strive to provide high-quality service, Refinox Car Wash shall not be liable for:

• Indirect or incidental damages
• Delays caused by circumstances beyond our control
• Minor conditions inherent to vehicle cleaning processes

12. Privacy

Customer information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

13. Governing Law

These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Refinox Car Wash – Jeddah
Email : refinoxjeddah@gmail.com